Helpdesk Evaluator — Data Migration Tools

Overview

Ranks helpdesk plans against required features. Returns a match score, missing features, annual cost, and per-category coverage.

Features

Feature-based scoring.
Annual cost calculation.
Per-category coverage.
Search and budget filters.

Use cases

Shortlisting helpdesk vendors.
Comparing plans by feature coverage.

API reference

POST /api/v1/tools/helpdesk-evaluate

Rank 23 helpdesk plans against required features. Returns a match score (0-100), missing features, annual cost, and per-category coverage for each plan.

Returns: An array of scored plans (match score, missing features, annual cost, category scores) and the total count.

Parameters

Name	Type	Required	Default	Description
`search`	string	No	—	Filter plans by brand name (case-insensitive substring).
`budget`	number	No	`200`	Maximum cost per agent per month. Flat-fee plans always pass.
`teamSize`	number	No	`5`	Number of agents, used to compute annual cost for per-agent plans.
`filters`	object	No	—	Object of feature-key → boolean. Only keys set to true are required. See the docs page for the full feature key list.
`sort`	string (match_desc\|price_asc\|price_desc\|name)	No	`"match_desc"`	Sort order for the results.

Example

curl -X POST https://data-migration-tools.com/api/v1/tools/helpdesk-evaluate \
  -H "Content-Type: application/json" \
  -d '{"filters":{"email":true,"ai_gen":true,"sec_sso":true},"teamSize":10,"sort":"match_desc"}'

See the full API reference for all examples and error codes.