Data Migration Tools
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Freshdesk Data Migration

Freshdesk is a Freshworks customer support platform with tickets, contacts, and knowledge base articles.

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Export documentation

Official API reference for getting data out of Freshdesk.

Open export docs

Import documentation

Official API reference for getting data into Freshdesk.

Open import docs

API rate limits

Varies by plan; ~50 req/min on lower tiers

Common pitfalls

  • Attachment upload is a two-step process (upload then attach to ticket).
  • Custom fields must be created before importing data that uses them.

Related tools

csv-validator

Open tool page.

schema-mapper

Open tool page.

Related playbooks

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